Campus Dining

Student Affairs

Terms and Conditions

TIGER DINING TERMS AND CONDITIONS

WHAT IS A MEAL PLAN?

A meal plan is your key to delicious meals, coffee, snacks, and more at dining locations throughout campus.  Your meal plan may contain Meal Swipes, Block Meals and Dining Dollars – conveniently located on your Tiger Card and GET mobile app.  Got your smartphone or Tiger Card?  You have access to food.

IMPORTANT NOTE FOR PARENTS/STUDENTS:  In order to comply with the Family Educational Rights and Privacy Act (FERPA) policy, Tiger Dining may only discuss individual account details with the student account holder or with individuals to whom the student has granted written permission.  Students may grant access via: AU Access > My Campus > Dining Section > Parent Dining Account Permission.

MEAL PLAN PARTICIPATION:

All undergraduate students enrolled in at least one class that meets on Auburn University’s main campus must participate in the meal plan.  Undergraduate students with at least 120 hours may request an exemption.

    • Housing Status: Your meal plan options are determined by your housing status.
      • Students who live in campus housing may choose from four “on-campus” meal plans.  The minimum meal plan provides five meals per week and $450 dining dollars. Meals may be used at our two dining halls. Dining dollars may be used at any campus dining location, including food trucks and athletics concessions. If you rent your room through University Housing and choose an off-campus plan, your plan will be changed to the default on-campus plan.
      • Students residing off-campus may choose any available meal plan based on their personal needs and preferences. The minimum off-campus plan is $375 dining dollars. These dining dollars may be used at any campus dining location, including food trucks and athletics concessions.

Please note that if your housing status changes, your meal plan may change.

    • Annual Contract: Each dining plan is an annual contract – priced on a per-semester basis. You may change your Fall dining plan through the 10th class day of the semester. Your Fall meal plan will be renewed at the same level for the concurrent Spring semester unless you change your selection by the 10th class day of the Spring semester. We currently do not require meal plans for students enrolled in summer classes, although any remaining balance from the Spring semester will remain available for use until the end of the summer term.
    • Default Meal Plan: This is the meal plan you will be assigned if you do not choose a different plan. The default plan is based on your housing status.
      • The default plan for a student who has a housing assignment through the AU Housing office is the Weekly 5 with $450 Dining Dollars plan. This plan provides students with 5 meals per week to use at either Village Tiger Zone or Central Dining All you care to eat (AYCTE) dining halls, and $450 Dining Dollars to spend at campus retail locations, including food trucks and athletics concessions.  Total cost $1,300.00.  If you rent your room through University Housing and choose an off-campus plan, your plan will be changed to the default on-campus plan.
      • The default plan for students who reside off campus is the $375 Dining Dollars plan.  This plan provides students with lunch/snack/coffee money.  $375 Dining Dollars may be spent at any on-campus dining location, including food trucks and Athletics Concessions. Total cost: $375.00
    • Eligibility: Only the person named on the account is entitled to the service extended under the meal plan; you may not transfer dining dollars or meals to others.

TIGER DINING’S COMMITMENT:

    • We will provide all-you-care-to-eat dining hall access at the Village Tiger Zone and The Edge at Central Dining during all regular hours of operation. In addition, a number of other food locations including favorite brands, convenience stores and food trucks provide additional variety. We strive to adhere to all advertised hours of operation; however, due to maintenance, inclement weather, power outages or other unforeseen events, the hours of operation may change. All operational hour changes will be posted promptly via social media, website, and/or signage at dining locations.
    • We will provide quality food that looks and tastes good in a clean, friendly environment.
    • We will provide food throughout the semester. We will phase the opening of dining locations to coincide with housing move-in dates.  Dining Dollars will be available during move-in. Meals are available for use on or before the first class day. Our last day of food service each semester will be the final day of exams.  Please check our website:  auburn.edu for locations, menus, and current hours of operation.
    • Your dining plan meals are based on a 114-day service schedule (the average semester is 16 weeks). At a minimum, they are available for use from the first day of classes through the end of exams, except when residence halls are officially closed (i.e. Thanksgiving break/Spring break).
    • We will bill your meal plan through your student eBill account. It must be paid in accordance with Student Financial Services policy.

YOUR COMMITMENT:

    • Each semester, when you register for classes, go to the AU Access My Campus page and review your meal plan options. You may stay in the default plan or upgrade based on your housing status.
    • You understand that your meal plan selection is for a full academic year. Fall meal plans will be renewed at the same level for the following spring semester unless you make a change.
    • You may make one (1) meal plan change per day.
    • Each time you make a change, the change will be reflected in your eBill activity.
    • You understand that meal plan changes may not be made after the 10th class day.
    • You will maintain possession of your Tiger Card at all times and not share your GET or Grubhub login access with anybody. Tiger Dining is not responsible for charges made on a lost or stolen Tiger Card.
    • If you discover your Tiger Card is lost or missing, report it missing immediately via the GET app or by calling 334-844-4507. You will still be able to use your GET or Grubhub app to purchase food, but your actual Tiger Card will be deactivated.  Get a new Tiger Card at your earliest opportunity. If you think someone else has used your Tiger Card to purchase food without your permission, you must file a report with the Auburn Police department: https://www.auburnalabama.org/police/police-report/

COMPONENTS OF YOUR MEAL PLAN:

    • Meals: Meals guarantee dining access to the Edge at Central Dining or Village Tiger Zone dining halls during normal hours of operation throughout the semester at a lower cost per meal. This includes theme nights and Tiger Dining special events throughout the semester.
    • All-Access meal plans provide unlimited entry into both campus dining halls for the stated dates of service (minimum: first day of classes through the end of exams, except when residence halls are officially closed (i.e. Thanksgiving break/Spring break).
    • Weekly meals start Sunday morning and run through Saturday night. Once you have used your 5 or 10 meals for the week, you will need to either use dining dollars to pay for your meal or wait until the next Sunday morning for more meals to be available. Unused meals do not roll to the following week.
    • Block Meals: Off-campus students may purchase a block of meals which are discounted entries into the Edge at Central Dining or Village Tiger Zone dining halls. Block meals may be used during any meal period, but are not refundable and expire at the end of each semester.
    • Dining Dollars: Dining Dollars may be used at any campus dining location including food trucks and athletics concessions.

MEALS (WEEKLY or BLOCK) USE: 

Meal plan participants may use their meals at the Village Tiger Zone or the Edge at Central Dining multiple times per day; however only one (1) meal may be redeemed at a time.  Block Meals expire at the end of each semester.  Weekly Meals reset Saturday night – unused meal do not roll to the following week. Meals are not refundable.

    • Weekly meal plans provide five (5) or ten (10) meals per week at our dining halls. Each week runs Sunday morning – Saturday night. Unused meals do not roll to the following week.
    • Meals are to be used by the meal plan participant only.
    • All-access meal plans provide unlimited access to our dining halls seven (7) days a week. However, students may only enter once every 15 minutes.
    • Block meals may be used any time during the semester.
    • You may only redeem one meal at a time.
    • You have the option of eating your meal in the dining hall or taking your meal to go, but you may not use one meal for both a dine-in and a to-go meal. If you dine in, you must use another meal if you want to take a meal to go.
    • Compostable to-go containers are available if you choose to take your meal to-go.
    • Each semester, all meals will expire on the last day of exams.
    • Remaining meals will not roll over to the next semester.

DINING DOLLARS’ USE:

    • Dining Dollars may be used at all individual restaurant locations, dining halls, food trucks, and athletics concessions (student section concessions at Jordan Hare).
    • Dining Dollars may be used at vending machines on campus that are equipped to accept Tiger Cards.
    • Dining Dollars roll from fall to the concurrent spring semester and remain available until the end of the summer term.
    • Dining Dollars expire at the conclusion of the academic year (the end of the final summer term).

Additional Dining Dollars.  If your Dining Dollars balance runs low, you may place additional funds into an Optional Dining Dollars account via the GET app.  Like Dining Dollars, these funds may be used at any campus dining location; Starting at the end of the summer term 2022, any remaining funds in an Optional Dining Dollars account will be refunded to your eBill account at the end of each academic year.

Please note that promotional dining dollars (appearing on your account as Additional Optional Dining Dollars) expire at the end of each academic year.

MANAGING YOUR MEAL PLAN:

There are multiple ways to check your Block Meals, Weekly Meals and Dining Dollars balances*:

    • On the GET mobile (Tiger Card) app
    • On the GET website
    • By visiting the Campus Dining office, 105 Foy Hall, open Monday-Friday 7:45am – 4:45pm

*Please note that we cannot discuss your plan details with parents, guardians, or any others without your written permission. You may grant access via: AU Access > My Campus > Dining Section > Parent Dining Account Permission.

ACCOMMODATIONS:

Tiger Dining supports student success by providing a variety of nutritious dining options in convenient locations throughout campus; however, we offer meal plan accommodations for students who may not eat on campus due to extreme medical conditions, religious dietary restrictions, or when they are enrolled in classes, but far away from campus for the semester.  Dining Accommodation requests must be submitted by the 10th class day of each semester unless you have a newly-diagnosed medical condition.

Our full-time registered dietitian is available to help you find appropriate food options on campus as well as to provide one-on-one support if you have special dietary needs. She played a key role in creating the True Balance Allergen Solutions Stations in our dining halls which serve a menu free from the top eight food allergens.

Accommodation requests, including required documentation, must be submitted by the 10th class day of each semester.

We offer two types of accommodations: Reductions and Exemptions:

REDUCTIONS:

    • A Reduction may be available to qualifying students who live on-campus.  These students may receive a refund of unused dining dollars at the end of the semester (meals are not refundable). Reductions do not apply to All-access meal plans.
    • Medical reductions are available to students who live on campus and whose medical dietary restrictions significantly limit their food options.

In order to be eligible for a medical reduction, a student must meet the following criteria:

        1. Have an on-campus housing assignment and be enrolled in the Weekly 5 Plus $450 Dining Dollars or the Weekly 10 plus $500 Dining Dollars dining plan.
        2. Complete the online medical dining accommodation request, specifically requesting a dining plan reduction.
        3. Provide documentation signed by a licensed physician who is not a family member.  This information must be submitted to the Campus Dining Office, 105 Foy Hall.

Dining dollars refunds are made to the student’s Student Financial Services (eBill) account at the end of each semester.

Fraternity Meal Plan Reduction Information

Tiger Dining provides a reduced meal plan for students who live in on-campus residence halls and are members of a fraternity with a required meal plan.  There is no application required for this program. Greek Life provides a list of qualifying members to the Campus Dining office at the conclusion of each semester. Any credit will be automatically deposited to the student’s Student Financial Services account after final exams are complete.

To be eligible, students must meet both qualifications:

  • They must live in on-campus residence halls, owned and operated by University Housing.
  • They must be a member of a fraternity that has a required meal plan providing at least 10 meals per week.

Note: Students who purchased an “All Access” unlimited plan are not eligible for the reduction.

How it works:

Only the dining dollars portion of the meal plan is eligible for a refund. If there are no dining dollars left, then there will be nothing to refund. However, if you are eligible for a refund, they will be made to your eBill accounts by the end of December (Fall) and the end of May (Spring).

Example:

A student is registered for the on-campus default 5 + $450 meal plan which provides 5 meal swipes weekly at Tiger Zone in the Village or The Edge at Central Dining plus $450 dining dollars.  The student also has a required fraternity meal plan for 10 meals weeks at the fraternity house.  At the end of the semester, the student only used $275 of their $450 dining dollars, so they receive a credit of $175.

 EXEMPTIONS:

An Exemption completely removes the dining plan from a student’s account.

A student may qualify for an exemption due to one of the following reasons:

1. Medical: Student has a medical condition with severe dietary restrictions which prohibits the student from eating foods served on campus.  Students applying for this exemption must meet with Tiger Dining’s registered dietitian and must register with Accessibility.  Accessibility will review each student’s case to determine whether the student qualifies for the exemption. A student who lives on campus with a medical condition that severely restricts his/her diet may request a medical dining plan reduction, instead (see dining plan reduction info above). Application may be completed at: aub.ie/Medical_Accommodation.

2. Away From Campus:  Students are automatically assigned a meal plan when they enroll in a class or internship that provides course credit. Students participating in the following programs may find a dining plan charge on their eBill even though their course does not meet on Auburn’s main campus:  internships, full-semester study abroad, distance learning (online classes), or co-op work rotations. Required documentation for this exemption is a .pdf copy of the student’s semester schedule (showing the student’s name and ID# along with the entire semester schedule). This .pdf schedule copy is uploaded to the exemption application. Application may be completed at: aub.ie/Away_From_Campus_Accommodation.

3. Religious: In accordance with their religious practice, some students adhere to a strict diet requiring foods or methods of preparation that may not be available on campus.  The required documentation is the form found here: aub.ie/Religious_Accommodation_Form which must be completed and signed, saved as a .pdf and uploaded to the application. The application may be completed here: aub.ie/Religious_Accommodation

These requests are reviewed/approved by Auburn’s Title IX/EEO office.

Accommodation requests, including required documentation, must be submitted by the 10th class day of each semester.

CHANGES/WITHDRAWALS:

CHANGES: If you change from one meal plan to another, your account will be adjusted for the difference between the daily cost of your original meal plan and the daily cost of your new plan based on the number of days you were in the original plan. Every time you change your meal plan, the change in cost will appear on your eBill.

WITHDRAWALS:  Upon withdrawal from the university, you may receive a refund of unused dining funds from the semester in which you are withdrawing: Unused dining dollars for the current semester may be transferred to your eBill and will be used to cover any outstanding balance due on your account. If a credit remains, Student Financial Services will process a refund to your designated direct deposit account. Meals may be refunded on a prorated basis.  The amount of your prorated meals refund will be determined by the date you withdrew. All meal refunds are also processed through the eBill system. 

NOTE: Funds that have rolled from a previous semester are not eligible for refund. 

DINING ROOM POLICIES:

    • Dining Location Behavior: The community nature of a university dining location is unique. Unlike any other eating situation, elements of both a home atmosphere and a restaurant dining environment are present.  Students must respect the rights of, and cooperate with, other diners in maintaining a clean and pleasant environment. We ask your cooperation in keeping the dining location atmosphere one that everyone can enjoy.
    • Dining Location Attire: Casual, comfortable attire may be worn at all University dining facilities. Shirts and shoes are required. Bathing suits are not appropriate attire in a dining facility.
    • Second Helpings: Unlimited second helpings on all food items are available at each meal session in the Village Tiger Zone or the Edge at Central Dining. Please use a clean plate/cup/bowl when getting additional servings. Meal plan users have the option of eating their meal in the dining location or taking their meal to go, but may not use one meal for both a dine-in and a to-go meal.
    • Misuse of your Tiger Card for Meals: Per Auburn University policy, Tiger Card dining plans are not transferable. It is a violation of Auburn University student code for a student to use another student’s Tiger Card, whether it be the physical Tiger Card or the electronic Tiger Card via the GET or Grubhub app. Unauthorized use, tampering, or alteration may result in disciplinary action. Tiger Dining is not responsible for charges made to a lost or stolen Tiger Card.
    • Lost Tiger Card: If your Tiger Card is lost or stolen, immediately report the missing card via the GET app and/or by calling 334-844-4507, option 2. Once you receive a new card, your old one will be inactive. If your card is used without your permission, report the misuse to Campus Security and file a report with the Auburn Police department: https://www.auburnalabama.org/police/police-report/

TIMELINE:

    • Camp War Eagle (CWE)/Successfully Orienting Students (SOS): Please make your dining plan selection while attending orientation. We recommend attending the Tiger Dining breakout session or visiting our booth at Tiger Tables. Your CWE or SOS counselor can be another resource if you have questions. You may also stop by the Campus Dining office at 105 Foy Hall. If you will be living in a campus residence hall, be sure to select an On-Campus dining plan.
    • Early July: First eBill for the fall semester is emailed.  Check to ensure your meal plan has been loaded properly.  You may change your meal plan at this time.  This is also the time to request an accommodation if you qualify.
    • Main Move-in (early-mid August): Dining locations open in phases coinciding with residence hall occupancy. Access to Dining Dollars begins.
    • On or Before the First Class Day: Meals are active and available for use.
    • Tenth (10th) Class Day (Late August): Final day to make a meal plan change and last day to submit an accommodation request for the fall semester.
    • Early November: Class registration for the Spring semester begins, the meal plan selection program opens, and accommodation requests open. If you do not make a meal plan selection, your will receive the same meal plan you had during the fall term.
    • Mid-Late November: First eBill for the Spring semester is sent. Check to ensure your meal plan has been billed properly.  You may change your meal plan at this point in time.  This is also the time to request an accommodation if you qualify.
    • Spring Move-in (early January): Dining locations open in phases coinciding with residence hall occupancy. Access to Dining Dollars begins.
    • On or Before the First Class Day: Meals are active and available for use.
    • Tenth (10th) Class Day (Mid-late January): Final day to make a meal plan change and last day to submit an accommodation request for the spring semester.
    • Mid-Spring Semester: The ability to choose your meal plan for the Fall semester opens in early-mid April.  When you select your classes, be sure to select your meal plan, too.  If you’ll be living in a campus residence hall, be sure to select an On-Campus dining plan.

Last modified: September 24, 2021